4 INTERESTING QUOTES

Earlier this afternoon, as I was sipping my coffee, I came across these quotes from an issue of Reader's Digest.

One came from Warren Buffet, the richest man in the planet. (a good friend of Bill Gates) His name is synonymous to the word "investing". He is recognized as the greatest investor in the world. 

So here are four quotes I found interesting...



It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently. 

- WARREN BUFFET





Great Leaders are almost always great simplifiers.

- GEN. COLIN POWELL






I suppose leadership at one time meant muscles, but today it means getting along with people.

- MOHANDAS K. GANDHI







The person who knows "how" will always have a job. The person who knows "why" will always be his boss.

- DIANE RAVITCH

~

Attend a Free Productive Pinoy Talk! 


June 8, 2012, 1pm to 4pm, Friday
 

FullyBooked Bonifacio High Street. 

For easy registration – click here.

  

WHAT MAKES AN EXPERT?

What makes an expert?

A generic answer we often hear is that an expert is someone who has gained a lot of "experience."

Malcolm Gladwell puts it more eloquently  – it takes 10,000 hours of practice to be an expert in any field.

Easy? Yes, maybe if it's just about counting the years in a calendar.

What's not obvious in that statement are the things that you should be able to do (and endure) to reach 10,000 hours. You're most likely to quit when... 

... a deal you've hoped for didn't push through 

... a lot of your attempts failed

... you hit a wall

... you feel like giving up

It's not just about the number of hours. It's what you learn in those hours and how you respond to situations not in your favor.

So if you'd ask me, I'd say "An expert is someone who've made a lot of mistakes, yet persisted, and found ways to succeed."

We, Pinoys, grew up in an environment where our elders (parents, teachers, leaders) discouraged us from making mistakes. We were expected to follow the rules or the textbook – to be successful. Only to find out later on, that the "old rules" don't apply in today's world anymore.

While no one should aim for mistakes, we shouldn't be "too afraid" to make them as well. Making a mess is a part of learning. 

You know what they say, fail fast, fail cheap, and fail often! Learn quickly – innovation, maturity and expertise will follow!

~

Attend a Free Productive Pinoy Talk! 

June 8, 2012, 1pm to 4pm, Friday

FullyBooked Bonifacio High Street

For easy registration – click here.

HOW TO BECOME MONEY WISE

Maybe you've been promoted. [Or the business that you've put up clicked] And now, you're getting a lot more money. It keeps pouring in. 

So, you start buying 'this' and upgrading 'that'. You try out restaurants that you used to refer to as "overrated." You enjoy and swipe your plastic more often – as if you were in Time Zone. 

"So, this is how it feels to succeed", you tell yourself. After all, you've worked hard for this. Why wouldn't you?

The problem arises when that 'moment' extends and becomes more than a moment. Without intending it, you've expanded your regular spending and have altered your lifestyle. Now, even with a higher paycheck, you begin to wonder why money is still tight? 

Perhaps we can learn from the ants. Instead of just consuming, they gather food even on sunny days. They know that, sooner or later, a rainy day would come. The ants possess two important qualities – discipline and foresight.

Seven Ways to Become Money Wise 

1. Learn from your past money mistakes. 

Many years ago, I got into a financial mess. I over-expanded a business I thought was bullet proof, borrowed too much money from the bank, and disregarded advice. I was young – I thought I knew it all! I lacked [financial] wisdom then. 

I thank the LORD for giving me the chance to start all over again. This time, I made sure to start it right. I didn't want to be in the same situation again. 

A proof that you've learned is that you don't repeat the same mistake twice. You know what they say, "Experience is a good teacher only if you will learn from it." 

2. Learn from the MISTAKES of others.

You don't need to pay for a "tuition fee" (money lost from a venture) if you can learn from the mistakes of others. 

I'm sure you've heard of stories where people put their money on "investments" they don't even understand in exchange for an easy return. It's sad when people you know end up losing their hard earned money. 

3. Learn from the SUCCESS of others.

Surround yourself with people whom you can learn from. 

Don't just ask questions like, "What's a good business to start?" or "What's a good investment?" Instead, find out how they think and make decisions about money. Look at the way they do their work. Observe how they relate with others. Find out what makes them tick. 

The valuable lessons in life are mostly caught rather than taught.

4. Read about Business and Personal Finance. 

We live in a new era with a new dilemma. The problem today is not the lack of information, but rather, the "overload" of information. There's too much info that can distract us from our goals. 

Choose to read articles, blogs or books that will not only entertain you, but will also help you become more productive. In my book, Productive Pinoy, I've written a lot of ways on how you can improve your work and finances. [Yep, it's available here]

5. Read the Bible.

The most valuable book I refer to is the Bible. It offers practical wisdom on how to become a better steward of money. Did you know that Jesus spoke of money and possessions more than the topic of heaven and hell combined? 

6. Attend Finance Seminars. 

This May 18, my friend, Randell Tiongson (Personal Finance Coach) will conduct a finance seminar together with Chinkee Tan (Wealth Coach) and Jason Lo. (Business and Motivational Speaker) Randell has been named as one of the 12 most influential people in Personal Finance in the Philippines. He is also a columnist for the Philippine Daily Inquirer and Money Sense Magazine.

My wife and I will be attending this life enriching seminar. If you're free, I suggest for you to register as well. It'll be good to see you there.

7. Apply what you've learned. 

It's cool when you know a lot about money – but you won't realize its real value without putting your knowledge into practice. 

Never stop learning. Keep on trying. With discipline and foresight, you can become money wise. 

CUSTOMER SERVICE is EVERYONE's JOB

The management of a big corporation invited us to give a presentation in their office. When we entered their building, the guards demanded for our IDs and pointed to us the location of the office in a rude manner. They failed to address us properly, didn't even look at us in the eye, and used their sticks to tap the table, saying "put your IDs here."

They treated everyone who entered the building this way, as if they were the bosses. 

We met the management team and found them all to be courteous and kind. They welcomed us like VIPs.

Here's the funny part, when we asked them about their training needs, the first thing they said was, "Customer Service!" 

Customer Service is everyone's job. Whether it's the people in the frontline (guards, attendants, delivery) or the people in the backroom, (accounting, clerks, cooks, designers, maintenance crew) they all have a contribution to customer satisfaction. 

Each person represents the company – possesing the power to "make or break" the company's reputation or brand.  

In your organization, make it everyone's job to make your customers happy.

~

Yeng Remulla is the author of the book, Productive Pinoy. He is also a co-founder of Spark Consultancy, a training firm that help companies improve productivity, inspire creativity and increase sales. To know more, please email sparktrainingph@gmail.com

WHERE TO PUT YOUR MONEY

Last Thursday was a great day for me. My meetings were productive. I met a few interesting people. And my business was doing well. You know those days when everything seems to be working for you? I went to bed that night sleeping like a baby. 

When I got up the next day, the first news I read was about a bank that went bankrupt. When I read the bank's name, I realized that it's one of the banks where I put extra money. That woke me up instantly! The money wasn't that much. (but enough for us to go on a family vacation)

So I called my assistant, and told him to go to the bank to find out what's happening. True enough, the bank was closed and was under receivership. (Good thing, the account is insured, so I'll probably get my money – hopefully, soon.)

That made me realize what the bible is really saying...

“Do not store up for yourselves treasures on earth, where moths and vermin destroy, and where thieves break in and steal. But store up for yourselves treasures in heaven,where moths and vermin do not destroy, and where thieves do not break in and steal..." – Mathew 6:19-20  

Realization: The safest place to store up treasures is not here on earth. Put your money (time, talent, resources) on things that will matter in the long haul. (eternity) The rewards and returns are far better – crowns that won't just fade away.

HOW to AVOID PAINFUL SELLING

It was painful to witness a sincere and positive investment/insurance agent give service to an uninterested, bored and thankless client. (I was sitting beside the two ladies in their 30s in Starbucks – and was trying to mind my own business.) They probably went to the same school and met for this transaction.


"At what age would you like to retire?" the agent asked.

The client sipping her Frappuccino as if she didn't hear her. (Maybe she had no plans of retiring.)

"Ok, maybe when you're 60?" The agent smiled.

Without saying any word, the client's facial expression said it all, "What's with the questions?"

The agent took her calculator and started computing – you can feel the awkward silence between them.

"I just want to get it over with", her body language showed while waiting for the agent.

The polite agent continued her routine, and asked more questions. This time medical in nature. She filled out the forms while the client gave her answers – reluctantly.

"Did you ever have asthma?" 

"When I was a baby." The client replied.

"Do you still remember what age?"

"Baby nga!" [Client now a bit irritated...]

A few minutes later, I stood up because I needed to go. No clue what happened next.

Selling can be a pain. Especially with a tough client. Nonetheless, you can still avoid these unpleasant situations when you alter your approach.

Selling is hard, but it can also be fun, interesting and rewarding.

THERE ARE TWO KINDS OF BUYERS

1. For some people, "buying is a chore."
When you need medicines, you simply go to a drugstore counter with a prescription. As long as the service is quick and accurate, you don't need much pleasantries. The shorter I can get out of the drugstore, the better it is for me.

Many clients prefer that you simply provide what they need. "Just tell me how much to pay, where to sign, and make sure to answer my call in case I need help. No, I prefer that you not explain everything to me right now. Make it hassle free for me today, I'll be happy to do business with you tomorrow or for the long haul."

They want it smooth, quick and straight to the point.

2. While for some people, they expect buying to be "a great experience."

They want to enjoy the process of buying – and feel good about their decision.

When you're in a car dealership, you don't just point and pick a car. You pick the right color, ask about the engine, and go for a test drive. You take pleasure by smelling the interior of the brand new car in display. 

For them, it's about the experience.

The Takeaway: Know where your clients stand. Then approach them in the way they prefer. 

Many times it isn't about the obvious. (not just about the price, discounts or added features you can offer) Ask the right questions, then listen intently. Establish a connection by appealing to their own motives or interest.

Some may need persuading, while others may have been decided to buy even before you met. (So convincing them further will do no good, but will come out as irritating) 

Provide a 'buying experience' that's smooth – or one that's memorable.   

Don't use 'the same sales pitch' to two different clients.  

–––

Yeng Remulla is the author of the book, Productive Pinoy. He is also a co-founder of Spark Consultancy, a training firm that help companies improve productivity, inspire creativity and increase sales. Currently, they are offering a training program called, "Happy Selling." To know more about this, please email sparktrainingph@gmail.

  

   

Attend a Free PRODUCTIVE PINOY talk!

I'll be in Fully Booked, Bonifacio High Street, The Fort this June 8, Friday to give a short talk entitled, "Start Something!" 

Whether you're planning to write a book, start a business, shift careers, or put out your art, I hope this event will help you jumpstart the work that you've been dreaming of.

The registration is free! If you wish to join us, simply fill-out the form below.

If you know someone who might benefit from this, I'd appreciate it if you would 'share, tweet or like' this post. (Better yet, bring your friends along with you.) Thank you so much! Hope to meet you there!

By the way, my friend Malvin Dinlasan, social media strategist and blogger of BroTalks, Cornel Bongco, also known as the Yoyo Gospel Man, and Ms. Rochelle Chua, the blogger behind Hearty's Haven, will join me as guest speakers. I'm excited to hear from them!

One minute registration below!

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WHAT I LEARNED FROM JESSICA SANCHEZ

She got the lowest vote, and was about to go. At that time, it seems to be over for her.  She wasn't surprised. Like a real sport, she started singing her 'farewell' song.

While singing – Jennifer Lopez went up the stage, "Give me that mic! This is crazy! We're using the "save." You ain't goin' home! Go sit down!"

(A "save" is a one-time privilege of the judges to keep a contestant from being eliminated – it needs to be unanimous) Randy, Steve and Jennifer agreed to use this privilege to keep her on the show.

When Seacrest asked her how she felt, Jessica responded...

"I don't expect anything. I just do what I do. Whatever happens happens, and I just want people to know that I've been working hard my entire life..."



She may have the lowest vote that night, but she got the vote of the people who mattered – the judges.

The Takeaway – Go out there. Take a risk and do your best. When it gets tough, the people who "count the most" will vouch for your work.

EVERY ATTEMPT IS A STEP CLOSER

OMGPop is an online game maker that's about to run out of money and close its business. They've made 34 games – none of which was profitable enough to keep them going.

Until eight weeks ago – when they launched an online game called "Draw Something." It's like Pictionary for the iPhone.

People began downloading the game. They shared and played it with friends. Thousands of drawings were posted on Facebook and Tumbler. After 35 million downloads, it certainly became a huge hit.

Zynga (makers of Farmville & other hits) noticed, and became highly interested of the company. After a short negotiation, Zynga bought OMGPop for 180 Million.

Before the acquisition, Charles Forman, the founder, had $1,700 left in his bank. The next day, he made more than 22 million from the deal – a fortune he didn't expect.

It would have made sense to quit after 10, 20 or 30 attempts, but they continued to create games anyway.

The Takeaway – Consistently do your best. Every attempt is a step closer to a "huge hit." Persist. One day, it will payoff.

THINGS NOT TO FORGET WHEN TRAVELING

We've been traveling a lot lately. Three days ago, we just came home from Baguio. Tomorrow, we'll be on a flight to Cebu for a short vacation. I guess it's that time of the year again.

Over the years, I've kept a list of things to purchase, prepare, or bring every time we travel. The last thing that you want is to forget something (and incur add expenses) while on your trip. 

Here's a list of what you may need for your summer get away.

PLANNING 
☐ Buy your tickets in advance. (Plane, ferry or bus) I know how hard you've worked (stalked) to get that 'piso fare' seat sale.

☐ Plan the itinerary. Maximize the fun. Leave room for adjustments though, don't stress people out by being too rigid or too strict. Plan, but remain flexible!

☐ When traveling without the kids – Fix their schedule at home. Make sure they'll have fun things to do as well. Perhaps, you can invite their cousins or friends to sleep over?

☐ Traveling with a child on a plane? Here's a trick. Surprise him with a toy he's been wanting to buy. Don’t show it until you are on the plane. This should keep 'em busy.

Reminder: Make sure it's a single piece. You don't want toy parts falling off. Or else you'll spend your time on the airplane picking up toys on the floor.

☐ Buy a “hand carry” bag. The more pockets, the better. This should make it easy for you to compartmentalize your stuff. Empty your pockets and put it all in there. (for faster security checks)

☐ For long flights – Bring a book, an ebook, or put a movie in your iPad, iPod or gadget. Catch up with The Walking Dead episodes or finally read what the 'Hunger Games' craze is all about.

☐ Arrange/prepare your transportation. Make sure you have somebody to pick you up from the airport. Unless you are planning to take a cab. (also for your return trip)

☐ Road trip – Load the luggage the night before your departure. Relax, and worry no more.

☐ Prepare the car – Make sure your car is ready. Your car might be dying to get a tune up. Check the oil. Fill-up the fuel. Pump the tires.

☐ Check the spare tire. Make sure your tools are complete. (It's time for your neighbor to return the screw driver he borrowed last summer!)



DEPARTURE DAY 
☐ Leave some emergency money at home.

☐ Leave the contact numbers of people to call just in case of an emergency. Stick it to the ref!

☐ Traveling on a budget? Eat at home or bring some snacks instead of buying food in the airport. A decent meal in the airport will cost you at least P200 or $4 per person.

☐ Contact info/business cards of people you will need to meet on your trip. (business / leisure trips)

☐ Wear something comfortable. Avoid anything that will give you a hard time when passing the metal detectors!

☐ Easy slip-on shoes – for faster security checks.


INSIDE YOUR HAND CARRY / BAG 
☐ Camera – Photos may be important to you, but don't overdo it to the point that your children thinks you're a paparazzi.

☐ Rechargeable Batteries, Memory Disks, Film, Tapes – (Jurassic era)

☐ Your mobile phone and iPod

☐ Shades, Cap, Headband, etc.

☐ Print out of your plane e-ticket if you bought it online.

☐ Passports, 2 valid IDs and other important documents you may need.

☐ Your wallet / credit card (stash some cash away somewhere else just in case you lose your wallet)

☐ Loose change for small purchases and for tipping.

☐ If you are flying long hours, bring a book or an ebook that you can read.

☐ Chocolates?

☐ Medicines (Bioflu, Benadryl, Tempra) [know the bottle size allowed on the plane]


INSIDE YOUR LUGGAGE
☐ Chargers - Phone, iPod, iPad, Camera and Laptop.

☐ USB Storage, cables, adapters, etc.

☐ Clothes, accessories, shoes & slippers

☐ Extra bag for dirty clothes

☐ Traveling with Children – Bring some toys. Leave the bulky ones.

☐ For swimming – goggles, snorkeling gear, sunblock lotion/spray, swimwear, beach toys, beach bag, etc.


How do you keep your travel free of headaches? Share your ideas to us. Feel free to print this page in case you want to use it as a checklist!

SELL WITHOUT SELLING

Recently, my partners and I started a new training firm. (We help organizations improve their productivity, bring out their creativity and increase their sales)

Every Friday, we grab some donuts and coffee and discuss ways on how we can run our business effectively. 

One of our recent topics was the implementation of our 'Sales calls'.

We've agreed on one main thing – We need to sell 'without really selling'.

Here's what we came up with:

1. Focus on helping people rather than just closing the sale.

You don't want an aggressive or pushy salesman. Somehow, we need to show you (our clients) that we are here to help you – and that we're in it for the long-haul. We know you're smart! – You'll know if someone is just after your business.

This is challenging, but it's the right thing to do for our customers. 

2. Respect and value the time of our prospective clients.

How we present our services will show how much we care. A long presentation isn't always better. Our sales call will need to be short, sweet and enriching. We need to design it really well. 

[Tip : a superior 1-hour presentation will take at least 30 hours to design]

3. Be generous.

The "old marketing" was about taking from people. But we believe that being generous will pay better – It has always been better to give than to receive. 

That's why instead of selling to you right now, we've decided to give first. It may be a free book, a complimentary seat in a seminar, or a preview session – we believe that if we remain generous – sooner or later – it will pay off. (in direct or indirect ways)

In today's economy, organizations who are willing to give freely – will thrive.

4. We need to differentiate our promise. 

At the end of the conversation, the question remains... 

"Why hire us?" 

That's what we intend to answer! 

3 LESSONS I'VE LEARNED FROM 13 YEARS OF MARRIAGE

Three days ago, my wife and I celebrated our 13th year anniversary. It has been an adventure. 

Here are some of the things I've learned so far :

1. Two heads are better than one. 

My success as an entrepreneur, author and as a father was massively influenced by my wife. She told me I can do it – even when I doubted. She spoke the truth and argued when that was what I really needed. She held my hand, even after those days when I clearly made a bad decision.

Together, we are so much better.

2. It's an adventure.

Life, as most of us experience it, is filled with ups and downs. Those 'ups' were great, but the 'downs' played a big role – forcing us to communicate well and work on the same side. 

At the end of the challenges are twists that worked out for our own good. Whenever we look back, all we can do is to thank God for his favor in our lives.

3. It gets better.

My marriage is a treasure. Over time, I see how it appreciates (not depreciate) in value. The longer I am in it, the more I realize how blessed I am.

I'm really looking forward to what lies ahead of us. No doubt, it's going to be awesome. 

Realization: Marriages are meant to thrive, not just survive.

GOING BACK TO WHERE YOU STARTED?

A wrong turn may have brought you to a dead end – a cul-de-sac. Instead of going near, you are now even farther to your destination.

You can respond in two ways. You can accept the repercussions of your decision, or you can deny, stall or decide to go with indecision. 

Sometimes, there's no other way but to go back. It's the only move to find your way again. 

Time wasted? Perhaps yes. Was it worth the risk? Only you can answer that.

You may have gone through a tough challenge, but there's a reason for everything. 

It's alright. You can go back to where you started. 

Now you're wiser to start again. 

WHAT I LEARNED FROM JON SANTOS ... MASTERY THEN SPONTANEITY

Jon Santos rocked the fundraising I attended last night in The Peninsula. It was so fun to see him perform in person.

He impersonated three known people in the country and came in as Sen. Defensive Santiago, Pres. Erap Espada and Aling Dionisio.

He was breathing each character. No doubt, he researched thoroughly. He knew his material and found humor in every story. Yet, even with a script, he was able to interact with the crowd in a fun and spontaneous manner.

Whether in business or music, spontaneity goes well with mastery. It's easy to go with the flow, when you excel in what you do.

The take away for us artists, professionals and entrepreneurs – First, master your craft. Then spontaneity will follow.

Photo Credit

ADVICE ABOUT WORK OR BUSINESS

After years of studying, it's tempting to go PMA. (Pahinga-Muna-Anak)

Before taking that long awaited break you've been dreaming of, allow me to offer some "unconventional" advice that you may want to consider.

1. When choosing a career or putting up a business – find the "Sweet Spot."

Note: You won't know which work will be 'enjoyable' for you until you give it a try. I thought entrepreneurship wasn't for me. (I loved music, played for a band, probably wanted to be a rockstar.) But when my first store opened its door for business, the entrepreneur in me was awakened.

2. To succeed, it's not just about what you know anymore.

You did well in school? Good for you! That may help. 

Just keep in mind that the world is constantly changing. And so does how businesses are built or how jobs are designed.

Now that information is readily available online, it's not just about what you know anymore. What will set you apart is how you use or translate these information into 'something of value'. 

3. Think long-term.

You may have short-term needs, but it's best to decide by weighing the long-term effect.

Sooner or later, you'll meet a boss that you won't like. Is it a cue for you to quit your job? The situation may vary, but it's better to stick with an uptight boss whom you can learn from, than a boss who acts like a peer and just wants to "hang out." 

Your choices today will affect your future.

4. Instead of racing to get ahead, be a person of value.

Nobody can succeed on their own anymore. We live in an 'era of collaboration'. Those who work well with others are now the most sought after. (even more valuable than superstars)

Whenever a valuable player joins a game, people instantly see the difference. Everybody on that team wins. 

A person of value is a game changer. Be that kind of player.

~

Attend a Free Productive Pinoy Talk! 
June 8, 2012, 1pm to 4pm, Friday
FullyBooked Bonifacio High Street
For easy registration – click here.

IN THE BUSINESS OF BRINGING OUT THE BEST IN PEOPLE...

Putting up a business is exciting. One of the keys to success is to find something you can do that help others in a big way.

Entrepreneurship is rarely about what you can get as an entrepreneur. The rewards pour in when you see others benefit from what you give or deliver.

After 15 years in business, several talks and consulting work around the country, it is my privilege to partner with Ryan Peralta and Bob Barcebal.  

Ryan is the founder of Drumstart, the only certified drum circle facilitator/trainer in the country, and currently the drummer of Rivermaya. While Bob is a dynamic sales coach, facilitator of the 'Pinoy Sales Champ' workshop, and maybe the only person left on earth who think 'sales' is fun!

Together, we form SPARK CONSULTANCY. A training/learning firm geared to improve productivity, inspire creativity and help you increase sales.

*Official Website coming soon. For now, you may get in touch with my (self-proclaimed) good looking business partner…  

Bob Barcebal

Email: sparktrainingph@gmail.com 

Mobile: 0926–7242109 

Landline: 9046371

"LOLO MUSIC"

You don't want your children to look at you as too old. Emo, Rock or whatever genre, listen to the songs they listen to. Watch their TV shows. Attempt to understand how Twitter works...

Why try to be a cool dad? 

Why not?

Photo Credit

GET YOUR FEET WET

Inside of you is a longing to do something great. 

Whether it's raising your children well, building a profitable business or making art, you can't deny your eagerness to make things even better.

How do you start? 

Let go of the excuses. Do something uncomfortable. Expect mistakes. Allow to get your feet wet. 

[Photo Credit]

3 WAYS TO MAKE THE MOST OF YOUR WORK

1. Contribute.

You are part of a team (company) not just to perform certain duties, but to contribute to its success. You'll know you are in the best placement when you add value, not only to the company, but to others as well. 

The work that you do [should] matter. 

2. Learn new things.
The classroom may teach you a thing or two, but real learning happens on-the-job – in real life experiences. 

Your willingness to learn (and poke around) now will determine what you will be able to do later in your career or in your life. Yes, you may not like your job today, but learning from it may still be useful.

3. Build life-long relationships.

Companies may fold, jobs may be outsourced, even our own interest may change. One thing that won't go away is our need to 'relate' with others. 

You don't have to go to work just for the sake of work. Relationships do matter. It is what makes us human. 

BE YOUR BEST SELF.

John Wooden said, "Your reputation is who people think you are, your character is who you really are."

You may not care how people perceive you, but [still] it determines [makes or breaks] the influence you have in the lives of others.

While it's ideal to protect your reputation, it's even wiser to work on your character. Nowadays, a good name is rare. Yet, it remains esteemed and valuable.

Be your best self even when no one is looking.